Returns Policy
At Fidelis Tech Solutions, we are committed to providing our customers with high-quality products and excellent customer service. We understand that there may be instances where you may need to return a product, and we want to ensure a seamless and satisfactory resolution for all our valued customers.
1. Communication and Issue Resolution:
Before initiating a return, we encourage customers to reach out to our dedicated customer support team. Our team is available to assist you in addressing any concerns or issues you may have with your purchase. We are committed to working closely with you to find a satisfactory resolution that meets your expectations.
2. Eligibility for Returns:
Please note that not all products are eligible for returns. Some products, such as software or personalized items, may be non-returnable. Additionally, products must be in their original condition, with all accessories and packaging included, to be eligible for a return.
3. Return Authorization:
To initiate a return, please contact our customer support team to obtain a Return Merchandise Authorization (RMA) number. Returns without an RMA number may not be accepted. The RMA number must be clearly marked on the outside of the return packaging.
4. Restocking Fee:
A restocking fee may be applied to returned products. This fee helps cover the costs associated with processing and restocking returned items.
5. Return Shipping:
Customers are responsible for the cost of return shipping unless the return is due to a mistake on our part or a defective product. We recommend using a trackable shipping method to ensure the safe return of the product.
6. Refund Process:
Once the returned product is received and inspected, we will process the refund within a reasonable time frame. Refunds will be issued to the original payment method used for the purchase.
7. Non-Refundable Items:
Certain items, such as software licenses, digital downloads, or customized products, may be non-refundable. Please check the product description or contact our customer support for clarification.
8. Damaged or Defective Products:
If you receive a damaged or defective product, please contact our customer support team immediately. We will arrange for a replacement or refund, and any associated return shipping costs will be covered by Fidelis Tech Solutions.
9. Policy Changes:
Fidelis Tech Solutions reserves the right to modify or update this returns policy at any time. Customers are encouraged to review the policy periodically for any changes.
Thank you for choosing Fidelis Tech Solutions. We appreciate your business and are dedicated to providing you with exceptional products and service. If you have any questions or concerns, please contact our customer support team for assistance.